Control Center
Your Status
Set your availability so teammates and the routing system know when you can take conversations.
Your status is shown as a colored dot on your avatar. It tells teammates and the system whether you're available.
Available Statuses
| Status | Color | Meaning |
|---|---|---|
| Available | Green | Ready to take conversations |
| Away | Yellow | Stepped away temporarily |
| Busy | Red | Occupied — don't assign new conversations |
| Reserved | Orange | Reserved for a specific task or queue |
| In a Call | Red | Currently on a voice call |
| Wrap Up | Yellow | Finishing up after a conversation |
| Offline | Grey | Not working in Control Center |
| Out of Office | Purple | Away for an extended period |
Changing Your Status
- Click on your avatar or the status indicator in the sidebar.
- Select the status that applies.
Note: Some statuses change automatically. For example, accepting a voice call switches you to In a Call.
Real-Time Sync
Status changes are live — the moment you update yours, every other agent in Control Center sees it immediately.