Closing and Leaving Conversations

There are two ways to finish with a conversation, depending on your role in it.

Closing a Conversation

Available to: Primary assignee only

Closing ends the conversation for everyone.

1. Click the three-dot menu (⋮) in the chat header.
2. Select Close this chat.
3. A confirmation dialog appears: "Once closed, you cannot respond back to this chat."
4. Click Confirm.

The conversation is removed from all participants' lists.

Leaving a Conversation

Available to: Collaborators (non-primary participants)

Leaving removes you from the conversation, but it continues for everyone else.

1. Click the three-dot menu (⋮) in the chat header.
2. Select Leave this chat.
3. A confirmation dialog appears: "You will no longer receive updates for this conversation."
4. Click Confirm.

The conversation disappears from your list and you stop receiving notifications for it.

Note: Leaving does not affect the primary assignee or other participants — the conversation continues normally without you.